Privacy
Policy

Effective Date: January 1, 2025 · Last Updated: May 2026

DMR Solutions ("we," "us," or "our") is committed to protecting your privacy. This page explains how we collect and use your information and how we serve clients both locally and nationwide.

Nationwide Remote Services

Administrative & coordination support available to property owners across the U.S.

While our in-person services (cleaning, maintenance, inspections, vendor coordination) are available across all Northwest Ohio counties and Southeast Michigan, DMR Solutions offers remote administrative and coordination services to property owners anywhere in the United States.

Remote services include: maintenance log creation and management, invoice and receipt organization, owner reporting dashboards, scheduling calendar management, SOP documentation, and general administrative back-office support.

Remote clients are responsible for ensuring that any coordination or administrative support they receive complies with the laws of their state. DMR Solutions does not hold a real estate or property management license in any state and provides support services only — not licensed property management.

Privacy Policy

1. Information We Collect

When you contact us through our website, by phone, by text, or by email, we may collect the following information: • Your name, email address, and phone number • Property address(es) and details relevant to the services you request • Messages, notes, and communications you send to us • Payment information (processed securely through third-party payment processors — we do not store card numbers) We do not collect sensitive personal information beyond what is necessary to provide our services.

2. How We Use Your Information

We use the information we collect to: • Respond to your inquiries and service requests • Schedule and coordinate property support services • Send invoices, receipts, and service confirmations • Communicate updates about your service requests • Improve our services and operations We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Information Sharing

We may share your information only in the following limited circumstances: • With vendors and contractors we coordinate on your behalf (limited to what they need to perform the service) • With payment processors to complete transactions (Stripe — see their privacy policy at stripe.com/privacy) • When required by law, court order, or governmental authority • To protect the rights, property, or safety of DMR Solutions, our clients, or others All vendors and contractors we work with are required to maintain appropriate confidentiality.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include: • Secure, encrypted communication channels • Limited access to personal information on a need-to-know basis • Secure storage of digital records However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. We may use analytics tools to understand how visitors use our website. This data is aggregated and does not personally identify you.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

8. Your Rights

You have the right to: • Request access to the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information (subject to legal obligations) • Opt out of non-essential communications at any time To exercise any of these rights, please contact us at [email protected] or (937) 336-1225.

9. Retention of Information

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records, invoices, and property documentation may be retained for up to 7 years for business and tax purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: DMR Solutions Email: [email protected] Phone / Text: (937) 336-1225 Service Area: Lucas, Wood, Williams, Henry, Fulton, Defiance, Sandusky, Ottawa, Seneca (OH) · Monroe, Lenawee (MI); remote administrative services available nationwide

Questions about this policy? We're happy to help.

PrivacyPolicy